Shipping policy

At Homevera, we want your shopping experience to be simple and reliable from the moment you place your order until it arrives at your door.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

1. DELIVERY AREAS

Homevera currently intends to primarily serve customers within South Africa.

Delivery availability may depend on the customer's location, the products ordered, and the delivery services available for that area.

As Homevera grows, we may expand delivery to additional regions or countries.

2. ORDER PROCESSING

Once an order and payment have been successfully received, the order will enter processing and fulfilment.

Processing may include:

Payment confirmation;
Order verification;
Product preparation;
Packaging; and
Handover to the applicable delivery or fulfilment service.

Estimated processing and delivery information will be communicated to customers where available.

Orders placed over weekends or public holidays may begin processing on the next applicable business day.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times may vary depending on:

Customer location;
Product availability;
Supplier or fulfilment location;
Courier or delivery provider;
Weekends and public holidays;
Weather or transportation disruptions; and
Other circumstances outside Homevera's reasonable control.

Where an estimated delivery timeframe is displayed during checkout or on a product page, it should be treated as an estimate rather than a guaranteed delivery date, unless specifically stated otherwise.

Homevera will aim to provide customers with clear and realistic delivery information before or during the purchasing process.

4. SHIPPING COSTS

Applicable shipping or delivery charges will be displayed to customers during checkout where possible.

Shipping costs may vary depending on the:

Delivery destination;
Size and weight of the order;
Products purchased;
Fulfilment location; and
Delivery method selected.

Where Homevera offers free shipping on a particular product, promotion, or order value, the applicable conditions will be clearly communicated.

5. ORDER TRACKING

Where tracking is available, customers will receive or be provided access to tracking information after their order has been dispatched.

Please allow reasonable time for tracking information to become active after dispatch.

Tracking updates are generally provided by the applicable courier, logistics company, or fulfilment provider.

6. MULTIPLE-PACKAGE ORDERS

Some orders containing multiple products may be fulfilled from different locations.

As a result, products from the same order may occasionally arrive in separate packages or at different times.

Where applicable, customers may receive separate tracking information for individual shipments.

7. DELIVERY DELAYS

While Homevera aims to provide a reliable delivery experience, occasional delays may occur.

Possible causes include courier disruptions, severe weather, high-volume periods, product availability, transportation delays, public holidays, or other circumstances outside our reasonable control.

If we become aware of a significant issue affecting an order, we will make reasonable efforts to assist the customer and provide available information.

8. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes the correct:

Recipient name;
Street address;
Suburb;
City or town;
Province;
Postal code; and
Contact information.

If you notice an error after placing an order, please contact Homevera as soon as possible.

We will attempt to assist where possible, but delivery details may not always be changeable once an order has entered fulfilment or has been dispatched.

Additional delivery costs resulting from incorrect information may be the customer's responsibility where permitted by applicable law.

9. FAILED DELIVERY ATTEMPTS

Customers should ensure that someone is available to receive the order where required by the applicable courier.

If delivery cannot be completed, the courier may attempt redelivery, contact the customer, redirect the parcel, or return it according to its delivery procedures.

Additional charges may apply in certain circumstances.

10. DAMAGED PACKAGES OR PRODUCTS

If an order arrives visibly damaged, customers should take photographs of the packaging and product as soon as reasonably possible.

Please contact Homevera Customer Support and provide:

Your order number;
A description of the problem;
Clear photographs or video of the damage; and
Photographs of the packaging where relevant.

We will review the matter and assist according to our Returns & Refunds Policy and applicable consumer rights.

11. LOST OR MISSING ORDERS

If tracking indicates that an order should have arrived but you have not received it, please contact Homevera Customer Support.

We may request information required to investigate the shipment with the applicable delivery or fulfilment provider.

Customers should contact us within a reasonable period after noticing a delivery problem so that we can investigate promptly.

12. INTERNATIONAL SHIPPING

Homevera's initial focus is the South African market.

If international shipping becomes available in the future, international customers may be responsible for applicable customs duties, import taxes, clearance fees, or other charges imposed by their country, unless otherwise stated during checkout.

International shipping terms will be updated as Homevera expands.

13. RETURNS

Shipping an order back to Homevera is governed by our separate Returns & Refunds Policy.

Customers should contact Homevera and receive return instructions before sending a product back.

Please do not independently return an order to a supplier, warehouse, or address shown on the original parcel unless specifically instructed to do so by Homevera.